Safety first: Clear the area beneath and above the desk; support loads securely. Unplug the AC plug before inspecting external motor leads. Never work under a moving frame or uncouple a loaded leg; collision detection may not operate during reset.
Model and version covered
For the original two-motor FlexiSpot E7. Confirm the exact handset button count, control-box label and local E7 manual; E7 Pro/Plus, overseas control boxes and revised handsets may use different messages or reset keys.
Version check: Handset and controller revisions can have different reset procedures and fault definitions.
DIAGNOSE THE CAUSE · APPLY THE FIX · CONFIRM THE RESULT
Find the cause and fix it
Jump to your symptom: 01 · E01/E02 appears when desk is obstructed02 · One leg does not respond or tabletop tilts03 · E01/E02 persists unloaded
01
E01/E02 appears when desk is obstructed
HOW TO CHECK & CORRECT THIS CAUSE
- Clear objects beneath and above travel, distribute desktop load within installed frame rating, allow motor protection cooling period if recently cycled heavily.
- Then use model-revision's documented reset procedure.
How to tell it is fixed: Both columns travel together without repeating code.
02
One leg does not respond or tabletop tilts
HOW TO CHECK & CORRECT THIS CAUSE
- Stop pressing up/down.
- Power off and reconnect both leg motor plugs to the corresponding M1/M2 control box ports without crossing them, then reset using the exact handset-specific method.
How to tell it is fixed: Desk levels at lowest position and rises symmetrically.
03
E01/E02 persists unloaded
HOW TO CHECK & CORRECT THIS CAUSE
- Qualified diagnosis must identify failed motor, controller or harness by the exact E7 production version.
- Never short motor terminals or force desk manually.
How to tell it is fixed: Fault-free full up/down cycle after matched repair.
Source and model restrictions
Technical baseline: Manufacturer guide or model manual ↗