Safety first: Clear the area beneath and above the desk; support loads securely. Unplug the AC plug before inspecting external motor leads. Never work under a moving frame or uncouple a loaded leg; collision detection may not operate during reset.
Model and version covered
For the original two-motor FlexiSpot E7. Confirm the exact handset button count, control-box label and local E7 manual; E7 Pro/Plus, overseas control boxes and revised handsets may use different messages or reset keys.
Version check: Handset and controller revisions can have different reset procedures and fault definitions.
DIAGNOSE THE CAUSE · APPLY THE FIX · CONFIRM THE RESULT
Find the cause and fix it
Jump to your symptom: 01 · Desk descends then reverses at a fixed place02 · Stop occurs after repeated rapid movement03 · Reversal persists with no obstruction
01
Desk descends then reverses at a fixed place
HOW TO CHECK & CORRECT THIS CAUSE
- Remove hanging cable loops and objects touching underside, check desktop load and crossbar clearance.
- Test a short empty movement.
How to tell it is fixed: Desk passes previous obstruction without abrupt reversal.
02
Stop occurs after repeated rapid movement
HOW TO CHECK & CORRECT THIS CAUSE
- Allow drive motor duty-cycle rest per exact E7 manual, then resume at moderate intervals with rated load.
How to tell it is fixed: Desk operates without thermal cutout when duty cycle respected.
03
Reversal persists with no obstruction
HOW TO CHECK & CORRECT THIS CAUSE
- Use model's anti-collision sensitivity/reset options ONLY if the actual handset supports them.
- Otherwise investigate sensors or drive overload professionally rather than disabling protection.
How to tell it is fixed: Movement is stable without compromising collision stop.
Source and model restrictions
Technical baseline: Manufacturer guide or model manual ↗