Safety first: Clear the area beneath and above the desk; support loads securely. Unplug the AC plug before inspecting external motor leads. Never work under a moving frame or uncouple a loaded leg; collision detection may not operate during reset.
Model and version covered
For the original two-motor FlexiSpot E7. Confirm the exact handset button count, control-box label and local E7 manual; E7 Pro/Plus, overseas control boxes and revised handsets may use different messages or reset keys.
Version check: Handset and controller revisions can have different reset procedures and fault definitions.
DIAGNOSE THE CAUSE · APPLY THE FIX · CONFIRM THE RESULT
Find the cause and fix it
Jump to your symptom: 01 · Display shows AST/St and will not raise normally02 · Reset fails near the bottom03 · Reset cannot synchronize one column
01
Display shows AST/St and will not raise normally
HOW TO CHECK & CORRECT THIS CAUSE
- Follow the reset sequence printed for this E7 handset revision: clear under-desk space, command DOWN continuously to lowest position and continue only as the matching handset instructions specify for reset completion.
- Do not invent a universal button chord.
How to tell it is fixed: Display returns to normal height readout and desk can rise smoothly.
02
Reset fails near the bottom
HOW TO CHECK & CORRECT THIS CAUSE
- Remove obstacles and reset after cooling any motor thermal protection.
- Confirm M1/M2 plugs have not slipped, then retry the proper revision-specific sequence once.
How to tell it is fixed: Desk homes without tilt or AST/St repeating.
03
Reset cannot synchronize one column
HOW TO CHECK & CORRECT THIS CAUSE
- Stop and repair the blocked/mismatched motor or control harness before further homing attempts.
How to tell it is fixed: Two legs level and height display accurate after component repair.
Source and model restrictions
Technical baseline: Manufacturer guide or model manual ↗