Safety first: Switch the robot off and unplug the dock before clearing brushes, ducts or contacts. Keep liquids out of the dock and LDS. Use only the specified base and battery components.
Confirm exact model and variant
Use only Dreame D10 Plus Gen 2 (RLD32GD) and its matching auto-empty base (RCDD0202). Original D10 Plus/D10s Plus instructions or app features may differ by version.
DIAGNOSE THE CAUSE · APPLY THE FIX · CONFIRM THE RESULT
Find the cause and fix it
Jump to your symptom: 01 · A clicking or grinding noise began after hair or string was collected02 · The noise occurs while turning or cleaning beside a wall03 · The knock repeats with wheel movement, even at a low vacuum-power setting04 · The abnormal whine becomes stronger as the vacuum-power setting increases05 · The loud noise happens only while the base station empties the robot
01
A clicking or grinding noise began after hair or string was collected
HOW TO CHECK & CORRECT THIS CAUSE
- Stop cleaning and switch off the robot. Place it upside down on a soft stable surface.
- Release the main-brush cover, remove the roller and check bristles, both roller ends and the brush-housing slot.
- Cut away wrapped hair with the supplied cleaning tool without slicing the bristles; remove sand, paper scraps and debris lodged by either end cap.
- Check that the roller end caps and brush-cover clips are seated and not cracked. Reinstall the roller in its correct orientation and lock the brush cover.
- Run a short cleaning pass on a clear section of floor and listen for the original periodic clicking.
How to tell it is fixed: The main brush turns freely during cleaning and the repeated clicking or scraping disappears.
02
The noise occurs while turning or cleaning beside a wall
HOW TO CHECK & CORRECT THIS CAUSE
- Power down. Inspect the side brush and the space around its hub for thread, hair or plastic strips.
- Remove accessible debris and check whether the brush is bent, loose or continuously rubbing the chassis.
- Reinstall or replace a damaged side brush with a part verified for D10 Plus Gen 2, then clean briefly along a wall.
How to tell it is fixed: The scraping no longer repeats when the side brush sweeps an edge or the robot turns.
03
The knock repeats with wheel movement, even at a low vacuum-power setting
HOW TO CHECK & CORRECT THIS CAUSE
- Turn the robot off and inspect both drive wheels and the gaps between each wheel and the underside.
- Remove accessible hair, thread and grit. Compare left and right wheel travel without forcing the suspension or prying open the wheel modules.
- Test a short straight drive followed by turns on a clean, level floor; note whether the noise tracks movement rather than suction power.
How to tell it is fixed: Both wheels move normally and periodic wheel-synchronized knocks have stopped. Continued grinding or wheel heating requires matched wheel-module inspection.
04
The abnormal whine becomes stronger as the vacuum-power setting increases
HOW TO CHECK & CORRECT THIS CAUSE
- Stop and remove the dustbin; empty it and remove paper or lint obstructing its inlet.
- Check the reachable suction opening and filter. Clean the filter using the manufacturer-approved method and ensure it is completely dry before refitting.
- Reinstall the bin and filter securely. Run a brief cleaning test on low suction, then a higher setting, comparing the sound.
- If a sharp metallic whine or burning smell remains after the air path is clear, shut down for matched blower/fan diagnosis rather than repeatedly testing a suspected seized motor.
How to tell it is fixed: The robot collects debris and produces only normal airflow noise through supported suction settings.
05
The loud noise happens only while the base station empties the robot
HOW TO CHECK & CORRECT THIS CAUSE
- Identify that the sound occurs during the short auto-empty cycle rather than ordinary floor cleaning.
- Disconnect the station from power. Inspect the dust bag for fullness and fit, and remove accessible obstructions in the station suction passage.
- Fit a compatible replacement dust bag if full or blocked. Reconnect the station and run one normal auto-empty cycle.
How to tell it is fixed: Automatic emptying completes and the station returns to its normal short-duration suction sound.
Model source and method basis
Reference: Read corresponding manufacturer/manual source ↗
The fault definitions, named controls and any published specifications follow the linked documentation. Ordered isolation tests are conservative explanatory procedures, not a claim that all checks are verbatim factory service instructions. If the stated manual does not establish a measurement or part compatibility, this guide deliberately does not invent it.